CUSTOMER SERVICE
CustomerService@frockology.com
PURCHASING:
All credit card payments will be securely processed through PAYPAL. You are not required to have an account with PAYPAL to purchase, just select the payment option to the left of the sign in section on the PAYPAL screen. All transactions using PayPal are safe and secure, using 128 bit encryption. When shipping to another country any item(s) purchased that incur additional taxes, tariffs, customs fees etc. are the responsibility of the buyer.
PACKAGING:
All items are shipped tissue wrapped and boxed in an impeccably distinctive packaging that is as exciting to receive as it is fun to open.
SHIPPING:
We offer FREE Insured Delivery Worldwide. Domestic delivery in apx. 3-6 days* and International delivery in apx. 6-10 days*. In the event that you need an item more quickly, just let us know and we will contact you with the amount due for expedited shipping. We will notify you with a TRACKING NUMBER and all packages will be sent with a DELIVERY CONFORMATION NOTICE.
* FROCKOLOGY can not guarantee, or be held liable for, exact delivery times or dates due to circumstances beyond its control.
PRIVACY POLICY
We never sell or rent your personal information. We only uses your personal information to contact you about an order or to share important site information with you and then only if you have requested to be on our mailing list. The only information we see is your name, address, telephone number and e-mail. Any credit card information is seen only by PayPal while they expedite your order. We work hard to make sure you have a pleasurable as well as a secure time shopping with us.
